Every Lola One membership includes NMN (NAD+ Booster) capsules and urinalysis. The only difference between tiers is the blood test panel:

• Essential tier: Covers fundamental health markers
• Comprehensive tier: Includes advanced cardiovascular, hormonal, and metabolic markers
• Elite tier: Our most extensive panel with 70+ biomarkers for complete health assessment

Both options are available. You can purchase Lola One as:

• One-time purchase: Perfect for trying out the membership or occasional health monitoring
• Subscription: Best for ongoing health tracking and optimization. Subscription members benefit from consistent monitoring, trend analysis, and seeing how interventions work over time. You can cancel anytime.

Yes, absolutely. You can cancel your Lola One subscription at any time by:

• Emailing us at support@lolahealth.com
• Managing your subscription in your account settings

There are no cancellation fees or penalties.

For optimal health tracking and meaningful trend analysis, we recommend testing every 3-6 months. This frequency allows you to:

• Monitor changes in your biomarkers over time
• Track the effectiveness of lifestyle interventions
• Catch potential health issues early
• See how your biological age changes with your health routine

Many of our members subscribe to quarterly testing for the most comprehensive tracking.

Yes. All blood test results are reviewed by qualified UK doctors who:

• Analyze your biomarker results in detail
• Provide personalized insights based on your specific results
• Flag any markers outside normal ranges
• Offer actionable recommendations for improvement
• Explain what your results mean for your health

You'll receive this doctor review along with your results within 2-4 working days.

The urinalysis is a comprehensive Type II urine test that analyzes both the chemical and microscopic properties of your urine to provide valuable insights into your overall health.

This non-invasive test helps detect:

• Kidney function and potential kidney disease
• Urinary tract infections (UTIs)
• Diabetes and blood sugar issues
• Liver and bile duct function
• Hydration status and metabolic health
• Early signs of infection or inflammation

By combining urinalysis with blood testing, you get a more complete picture of your metabolic health, kidney function, and overall wellness. This is included in every Lola One membership.

It's simple and convenient:

1. Book your appointment: Choose a convenient time when you purchase your membership
2. Prepare: We'll send you preparation instructions (usually just staying hydrated)
3. Phlebotomist visits: A certified, NHS-trained phlebotomist comes to your home
4. Quick collection: Blood draw takes just a few minutes
5. Sample sent to lab: The phlebotomist sends your sample to our NHS-accredited lab
6. Results in 2-4 days: Receive your doctor-reviewed results via our app

Alternative: You can also choose to visit one of our partner clinics if you prefer.

Yes! If you're on a subscription, you can change your tier at any time. Simply contact our support team at support@lolahealth.com and we'll help you:

• Upgrade to a more comprehensive blood panel
• Downgrade if you want to test fewer markers
• Switch between tiers based on your current health goals

Changes take effect from your next billing cycle.

Yes! We understand life gets busy. You can pause your membership for up to 6 months. Contact support@lolahealth.com and we'll:

• Pause your subscription immediately
• Skip the next delivery and billing
• Resume whenever you're ready

No fees or penalties for pausing your membership.

No worries! We understand schedules change. Simply:

• Contact us at least 24 hours before your appointment
• Reschedule for a more convenient time
• Or choose to visit one of our partner clinics instead

Your test kit remains valid for 6 months, giving you plenty of flexibility to complete your testing when it suits you.