Delivery

Last updated: 11 August 2026

Shipping is calculated at checkout and shown to you before you pay.

UK

Standard delivery, Royal Mail Tracked 24 — 1 to 2 working days. All shipments are tracked. UK blood test kits include a prepaid return label for sending your sample to the laboratory.

International

Selected products only: TruAge, TruHealth and GutID. All international shipments go out by DHL Express, 2 to 3 business days, and are fully tracked.

Return postage is not included on these kits. For TruAge, TruHealth and GutID alike, you arrange and pay for sending your sample to the US laboratory — typically from £20 depending on the country you send from. We provide step-by-step instructions, and we recommend a tracked service so you can keep the tracking number and monitor delivery.

Import taxes and duties differ by product:

  • TruAge and TruHealth — we cover import taxes and customs duties on delivery, so the total you pay at checkout is the final amount.
  • GutID — import taxes, customs duties and any other fees charged by the destination country are your responsibility. Check with your local customs authority before ordering.

The details

  • Orders placed after 3pm may be processed the next working day.
  • Working days are Monday to Friday, excluding UK bank holidays.
  • If your order contains items with different delivery availability, we dispatch them together once everything is ready — except temperature-sensitive or time-critical items, which we always send separately and straight away rather than holding them behind a slower line.
  • If you buy multiple product types, each product's shipping service applies separately and the total is calculated at checkout.
  • Every shipment is tracked.

Where we can send a phlebotomist

Home visits and clinic appointments are available in selected areas only, Monday to Friday and Sunday evenings. If we do not cover your area — this includes Northern Ireland and the Isle of Man — you can still order using the Arrange Your Own option: we send the kit with a prepaid return label and you arrange a qualified local phlebotomist, nurse, clinic or pharmacy for the draw. Checkout will tell you which options are available at your postcode.

If something goes wrong

If your order has not arrived, arrives damaged, or is missing anything, email [email protected]. If a kit has not arrived a day before a booked appointment, tell us straight away so we can sort it before the appointment. If a sample is lost or degraded in transit, we arrange a free replacement kit and a free collection — see our Returns, Cancellation & Refund Policy.

Lola Health Ltd is registered in England and Wales (Company No. 15961806), registered office 167-169 Great Portland Street, 5th Floor, London W1W 5PF.