Accessibility Statement

Last Updated: 24 Feb. 2026

Our Commitment to Accessibility

Lola Health Ltd is committed to making our website and services accessible to everyone, including people with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

What We're Doing

We are taking the following steps to ensure accessibility:

  • Using clear, readable fonts and sufficient colour contrast
  • Providing alt text for images where possible
  • Ensuring our website is navigable by keyboard
  • Using semantic HTML to support screen readers
  • Testing our website with accessibility tools
  • Training our team on accessibility best practices

Known Limitations

We are aware that some areas of our website may not yet be fully accessible. We are actively working to improve these areas, including:

  • Some older content may not have full alt text for images
  • Some PDF documents may not be fully accessible to screen readers
  • Some third-party embedded content (e.g., payment forms, map widgets) may have limited accessibility

Accessing Your Results

If you have difficulty accessing your blood test results on our website or app, please contact us and we will provide your results in an accessible format.

Feedback and Contact

If you experience any difficulty accessing our website or services, or if you have suggestions for improvement, please contact us:

  • Email: support@lolahealth.com
  • Post: Lola Health Ltd, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

We aim to respond to accessibility feedback within 5 working days.

Enforcement

If you are not satisfied with our response, you can contact the Equality Advisory Support Service (EASS), which provides advice and information on equality and human rights issues, including accessibility.

This statement was last reviewed on 24 Feb. 2026.