Medical Disclaimer

Last updated: 11 August 2026

1. What this notice covers

This notice explains the regulatory status of what Lola Health Ltd offers through lolahealth.com and the Lola mobile application. It applies to all our current and future products and services unless a specific product page says otherwise.

2. The Lola application is a wellness product, not a medical device

The Lola mobile application (the "App") is a wellness and lifestyle software product. It is not a medical device. It is not registered with the Medicines and Healthcare products Regulatory Agency (MHRA) and does not carry a UKCA, CE or FDA mark.

The App is not intended for the diagnosis, prevention, prediction, prognosis, monitoring, treatment or alleviation of any disease, injury or disability. It does not interpret your test results, generate diagnoses, or produce treatment recommendations. Anything the App shows you — including biological-age readouts, scores, trend charts and visualisations of your laboratory data — is for general wellness and self-awareness only, and must not be used to make a medical decision.

3. What we offer, and who delivers it

Lola Health offers at-home and clinic-based testing, sample collection arranged through independent providers, laboratory analysis by accredited partner laboratories, review of results by GMC-registered doctors where the product includes it, the App where you view your results and educational content, supplements and wellness products, and subscription bundles combining any of these.

Parts of our service are delivered by independent providers, not by Lola Health. We do not own or operate any clinic, phlebotomy service, laboratory or pharmacy. Sample collection is carried out by qualified nurses and phlebotomists engaged through independent providers, responsible for their own clinical practice, registration and insurance; they are not employed by Lola Health Ltd. Laboratory analysis is carried out by accredited partner laboratories. We arrange these services, provide the platform, and remain responsible to you for the service we provide.

4. Sample collection and laboratory analysis

Samples are analysed by partner laboratories that vary by product. Blood and urinalysis samples go to our UKAS-accredited (ISO 15189) UK partner laboratory. Biological-age (epigenetic) tests — TruAge, TruHealth and TruAge + TruHealth — are processed by TruDiagnostic, Inc. in the United States. Gut microbiome tests — GutID CGI and GutID CMA — are processed by Intus Bio, Inc. in the United States. If you order one of those, your sample and the resulting data are transferred to the United States as part of providing that test, and you can choose not to order it. The United States is not covered by UK adequacy regulations, so the protection is not the same as in the UK. Our Privacy Policy explains this in full.

5. Clinical interpretation comes from a doctor, never from the software

Where your results come with a written review, that review is authored by a GMC-registered doctor acting in their professional capacity. The clinical interpretation of your results is provided by that doctor — not by the App, and not by any algorithm or score shown in it. The App is simply the channel through which the doctor's review reaches you.

Not every product includes a review, and the product page tells you which. Biological-age and microbiome results are generated from the laboratory's own analysis and do not include a Lola doctor's review.

Buying a test does not by itself create a doctor–patient relationship; that arises when a Lola doctor reviews your results. A review is a wellness overview based on your results and any notes you share. It is not a full clinical assessment, and it does not replace seeing your GP. For tailored advice, follow-up questions, a formal diagnosis or a full assessment, consult your GP or another qualified healthcare professional.

6. Who we can test

Our services are for adults aged 18 and over. We cannot test anyone under 18, or accept an order placed on their behalf.

There are also clinical reasons we may decline to proceed — a health condition you have, a medicine you take, pregnancy, or where a remote service is not the right setting for what you need. If that applies we will tell you plainly, explain why, point you to what to do instead, and refund in full anything you paid for something we did not provide. See our Returns, Cancellation & Refund Policy.

7. If a result looks like it needs prompt attention

Where the reviewing doctor considers that a result needs attention sooner rather than later, they will contact you directly and tell you so, rather than leaving it for you to notice in a written report. Depending on the finding, they will tell you to contact your GP, call NHS 111, or go to A&E.

We do not contact your GP for you and we do not send your results to them. Whether to share anything with your GP or another clinician is your decision — you can download your results from the App at any time and take them to whoever you choose.

8. The shop and product information

Product descriptions, suggested panels, comparison tools and lifestyle guidance on lolahealth.com are general information for marketing and orientation. They are not personalised medical advice. Sale, refund, cancellation and delivery terms are governed by our Terms & Conditions and Refund Policy.

9. Testing, prescribing and what we currently offer

Our live service is testing. Within our testing service we do not diagnose conditions, prescribe medication or provide follow-up consultations.

We are separately applying to register with the Care Quality Commission for a prescribing service. That is a different service with its own clinical criteria, consent process and terms, and it does not operate until registration is granted. Where our website describes it, that is information about a service that is not yet live. If it launches, prescribing will be carried out by GMC-registered independent prescribers and any medicine will be dispensed by an independent registered pharmacy — Lola Health does not dispense, handle, supply or administer medicines.

10. Supplements and wellness products

Supplements and other wellness products we sell are food or general consumer products. They are not medicines, are not intended to diagnose, treat, cure or prevent any disease, and are not a substitute for a varied and balanced diet. Always read the label and follow the dosage instructions on the product.

11. Educational content

Articles, blog posts, biomarker guides and other material published by Lola Health are general information and education. They are based on published research and guidelines available at the time of writing, may not reflect the most current evidence, should not be used to self-diagnose or self-treat, and do not account for your individual circumstances, history or other medications.

12. AI features

The App includes AI-powered chat and insight features. They provide general wellness information only. They make no clinical decisions, produce no diagnosis, and are not a medical device. They may occasionally be inaccurate or incomplete, should never be relied on for a medical decision, and are supplementary to any doctor's review included with your test — never a replacement for it. Where your product includes a review, a GMC-registered doctor reviews and signs the comment on your result, and can amend or reject it, before it reaches you.

13. Content about prescription medicines

Where our content refers to prescription-only medicines, it is there to inform. Always speak to a prescriber before starting, stopping or changing any medication, and never change a prescribed treatment on the basis of a test result alone.

14. Reference ranges

The reference ranges shown with your results are those used by our UKAS-accredited partner laboratory and may differ from your GP's or hospital's. A borderline result does not necessarily mean there is a problem, and results within range do not guarantee good health. A result is a single point in time and may not reflect your overall health.

15. When to seek medical advice

Lola is not a substitute for advice from your GP or another regulated healthcare professional. Consult one if you have specific concerns about your health, are considering changes to medication, treatment, diet or exercise, or if a result, symptom or trend worries you.

This service is not for emergencies. If you believe you are experiencing a medical emergency, call 999 in the UK or 112 in the EU, or go to your nearest A&E immediately. For urgent but non-emergency advice, call NHS 111 or contact your own GP. Do not use Lola to seek emergency care.

16. Limitation of liability

To the fullest extent permitted by law, Lola Health Ltd is not liable for any loss, injury or damage arising from reliance on information provided through our services, and you act on that information at your own risk. Nothing here excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded — including your rights as a consumer under the Consumer Rights Act 2015, which include our obligation to carry out services with reasonable care and skill.

17. Regulatory status

Lola Health Ltd is registered with the Information Commissioner's Office (Ref: ZB752885). Blood and urinalysis samples are processed by a UKAS-accredited laboratory meeting ISO 15189. All reviewing doctors are registered with the General Medical Council. Our application for Care Quality Commission registration is in progress; we are not currently CQC-registered. The Lola application is a wellness product and is not a registered medical device.

18. Changes and contact

We may update this notice; the date at the top reflects the most recent revision. Questions about it: [email protected]. Feedback: [email protected]. Data protection and consent withdrawal: [email protected].

Lola Health Ltd is registered in England and Wales (Company No. 15961806), registered office 167-169 Great Portland Street, 5th Floor, London W1W 5PF.